Aftersales
One route to getting it sorted.
Reporting online is the fastest way to reach us — no account needed: it logs the concern, keeps the history in one place and puts a name against it.
How it works
From report to closed case.
You report it
Log in, pick the room and the kind of problem, add a few photos and tell us what's happening.
We acknowledge it
Your case gets a reference straight away and someone on the aftersales team is named to it within one working day.
A visit is agreed if required
Where a visit is needed we agree a time that suits you and send the right trade, not a general call-out.
Resolved and closed
You see every update on your case, and nothing closes until you've confirmed it's put right.
What's covered
- Heating, hot water and plumbing faults
- Electrical faults in the installed system
- Doors, windows and locks that aren't right
- Cracks, settlement, plaster and paint defects
- Kitchen and bathroom fittings supplied by us
- Roof, drainage and external works
What isn't
- General wear and tear, or damage caused accidentally
- Alterations made after handover by you or a third party
- Blocked drains or gutters that need routine cleaning
- Appliances you supplied yourself
Emergency — water, heat, power or security
Don't wait on a portal entry. Contact an emergency provider immediately.
Aftersales
Report it now and we'll take it from here.
Your case gets a reference immediately, and the aftersales team is notified the moment it lands.