Home Owner Manuals
The manual for your home.
Choose your house type to open or download its home owner manual.
After handover
The relationship starts when you get the keys.
Every home carries a structural warranty, and every homeowner has an account on this site. Report something, attach a photo, and you'll see exactly who is dealing with it and what happens next — no chasing, no guessing.
1 working day
To acknowledge a new concern
A named owner
On every case file
10 years
Structural warranty as standard
6 Months
Full aftersales care
Homeowners
Your home is under warranty — use it.
If something isn't working the way it should, log it. A small problem reported early is a small problem.